Way2Go Volunteering
Toolkit for volunteer management
Introduction
This toolkit has been developed by the Way2Go Volunteering project team. This project has been a partnership between the Albury Wodonga Volunteer Resource Bureau and the Upper Hume Primary Care Partnership to assist all organisations in increasing the capacity of volunteering and the development and enhancement of volunteer programs.
Purpose of the toolkit
The purpose of the toolkit is to:
- provide information and tools for the development and management of volunteer programs
- provide generic information for the development of policy and processes that are compliant with National Standards, and
- provide a toolkit that can be easily adapted and amended to suit individual needs of organisations.
The policies, processes and forms meet with National Standards for involving volunteers in not-for-profit organisations. These standards are what Volunteering Australia regards as best practice in the management of volunteers.
This information has been designed and developed in consultation with members of the Albury Wodonga Volunteer Resource Bureau and the Upper Hume Primary Care Partnership team.
This toolkit can be of value to organisations that are setting up a volunteer program or to those that already have a program in place.
It aims to guide organisations in best practice when working with volunteers, in keeping with the National Standards for Involving Volunteers.
It has been designed to be of use to both small organisations with only a few volunteers to large organisations with many volunteers.
The development of a volunteer program has been separated into three stages:
Before volunteers are brought into the program:
- Development of the program
- Planning
- Develop documentation
- Develop
- Recruitment of volunteers
- Advertising
- Recruiting
- Interviewing & selection of volunteers
- Interviewing
- Selection process
- Choice made
During the time volunteers are part of the program:
- Induction & orientation of volunteers
- Induction
- Commence role
- Supervision, support and management of volunteers
- Supporting
- Managing challenges
- Training of volunteers
- Develop training
- Essential training
- Ongoing training
- Maximising retention of volunteers
- Effective process
- Recognition and rewards
After volunteers leave the program:
- Resignation and dismissal of volunteers
- Resignation
- Dismissal
- Exit interview
- Continuous improvement of volunteer programs
- Continuous
- Methods of evaluation
- Responding to evaluation
